Quality Policy & Privacy Notice
QUALITY POLICY STATEMENT
LA Alarms is committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and responsibility to the communities within which we operate. Our vision is to exceed customer expectations for quality, safety, sustainability, cost, delivery and value. Additionally, we are dedicated to creating a business culture that is based on the following principles:
Our People
LA Alarms is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural diversity within the communities we call home. Our employees’ welfare and interests are foremost throughout all aspects of our business and how we conduct our affairs.
LA Alarms is committed to:
• Creating and nurturing an environment of success based on honesty and integrity;
• Equitable sharing in the success of the company;
• Empowerment through training and communication;
• Individual growth and equal opportunity;
• Designing and providing a safe and secure work environment.
Our Customer
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously without creating false expectations.
Our Community
LA Alarms is committed to supporting the communities within which we operate. We believe in the practice of social responsibility and encourage similar behaviour in our employees and suppliers. We support the conservation of the physical environment and the prevention of pollution at our facilities. We proactively comply with all applicable safety, environmental, legal and regulatory requirements to which we subscribe.
Our Quality
Beginning with a clear definition of customers’ expectations, we strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavour to provide procedures and processes that ensure we achieve this in order to build a robust and world class business.
PRIVACY NOTICE
Under European guidelines and the General Data Protection Regulation (GDPR), the collection and processing of personal data is necessary for our legitimate business interests.
Under the GDPR, we are Data Controller and Data Processors of the personal data that you provide to us, except where indicated below.
Personal data we collect includes :
· Customer’s Name, Address, Telephone Number and email address
For our monitored customers only, we share any relevant personal data, along with any designated keyholders’ names and telephone numbers that you provide, with one of our chosen Alarm Receiving Centres, who act as Data Processors, solely for the purpose of monitoring your security system.
The Alarm Receiving Centres that we currently use are :
1. Custodian Monitoring, Crocus Street, The Meadows, Nottingham, NG23EJ,
0844 879 1702, 
www.custodianmonitoring.com
2. Securi-Guard Monitoring, Building 2, Darklake View, Estover, Plymouth, Devon,
PL6 7TL, 01752 512171, www.securi-guardmonitoring.co.uk
3. Fenix Monitoring, Unipart Business Centre, Bay 27, Garsington Rd, Oxford OX4 2PG
01865 415226. www.fenixmonitoring.com
For customers that require a police response to alarm activations, we share any relevant personal data with the police authority, local to them. The chosen police authority will act as Data Processors.
Other personal data we could request, when appropriate, includes :
1. Credit/Debit Card details when processing a payment.
These payments are processed online via Paycardservices operated by Acceptacard Limited, 400 Pavilion Drive, Northampton, NN4 7PA, 0333 123 1243, www.payacardservices.com
With the exception of your credit/debit card details, we store all personal data provided to us, electronically. We act as Data Processors when we process this data to undertake the installation or takeover of a security system. This data will be used to provide you with technical support, administrative and management support, maintenance, monitoring and invoicing purposes only.
Any personal data you choose to provide will be stored at our central office. The personal data that you provide will be maintained until you request it's deletion or until we are aware that data has become irrelevant. Once a request is received to delete any data, the business owner will do so within 72 hours.
We will not sell, distribute or lease your personal data to any other third parties, unless we have your permission or are required by law to do so.
At any time, you may request details of your personal data which we hold about you. On receiving a request, we will provide this data within 30 days.
If you would like a copy of the information held, please contact us by telephone on 01792 642268, email at admin@laalarms.co.uk or our postal address at 6 Uplands Terrace, Swansea, SA2 0GU.